The orderstreets.com.au online store (the “Order Streets Online Store”) and related services are made available to you by Unilever Australia Limited ABN 66 004 050 828 (“Unilever”). Please read this document carefully before placing any orders on the Order Streets Online Store.

These Terms & Conditions shall apply in addition to any agreed trading terms or supply agreements between you and Unilever Australia Ltd. In the case of inconsistency these Terms and Conditions shall prevail for your purchase on the Order Streets Online Store to the extent of the inconsistency.

1. REGISTRATION

   To purchase products and use the services or features made available to you in the Order Streets Online Store, you need to register at orderstreets.com.au. If you are an existing Unilever Australia customer, you will need to enter your Site ID. For new customers, you will need to follow the registration process, providing all required information. When you access the Order Streets Online Store for the first time you will be asked to set your password.

2. ELIGIBILITY TO PURCHASE

   1. In order to make purchases through the Order Streets Online Store, you must provide the requested information when setting up your account which may include your name, phone number, e-mail address, delivery address.

   2. Access to the Order Streets Online Store is limited to individuals and retail businesses with an ABN located in Australia with an account for the Order Streets Online Store.

3. HOW WE USE YOUR PERSONAL INFORMATION

   1. We only use your personal information in accordance with our Privacy Policy (Available at: https://www.unilevernotices.com/australia/english/privacy-notice/notice.html). Please take the time to read it, as it includes important terms which apply to you. If we have to contact you, we will do so by phone, e-mail or by post to the contact details you provide to us in your order in accordance with the terms of the Privacy Policy.

4. ORDERS

   1. All orders are subject to acceptance by the relevant distributor. Once accepted, the distributor will fulfil your order and arrange delivery of the purchased product(s) to you at the Australian address indicated in your registered account.

   2. Processing and delivery of the order is fulfilled by a distribution partner on behalf of Unilever.

   3. Unilever (or a distribution partner on behalf of Unilever) reserves the right to cancel or edit an order for example if the ordered products are not available. Orders may be changed by the distribution partner on behalf of Unilever if sufficient stock is not available. In the case of cancellation, rejection or a change to an order you will be contacted by the distribution partner.

   4. The delivery fee is included in the purchase price except where additional delivery costs are indicated in the Order Streets Online Store for specified delivery areas.

   5. A minimum order amount may apply as stated on the Order Streets Online Store.

   6. We reserve the right to cancel your order if the selected product is not available for any reason.  We will notify you if this is the case and refund any payment that you have made.

   7. To the extent permitted by law no refunds and/ or returns are granted (see clause 9 for defective products).

5. PRICING POLICY & RANGE

   1. Pricing is subject to change as determined by Unilever

   2. The range of products for sale on the Order Streets Online Store may be limited subject to availability and may change.

   3. All prices are in Australian dollars and exclusive of GST (as that term is defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

6. PAYMENT

   1. You can pay for your purchases by using your credit account (account holders only), VISA Card, Master Card, Apple Pay, Google Pay or cash on delivery.

   2. Ownership of the purchased product(s) passes when Unilever receives notice of clear funds on the full payment for the product(s). You are only entitled to possession when this occurs. On the transfer of the purchased product(s) Unilever warrants clear title to you.

7. DELIVERY

   1. We will arrange delivery of the purchased products through our distributors after the order has been received and processed.

   2. The delivery date you selected when you placed the order may be subject to change. Should that be the case, you will be contacted by the relevant distributor

   3. The delivery to the address you entered when registering will be at your risk. You must ensure that the shipping address provided to us is correct. It needs to be a safe location as the delivered products may be left for you and may not be redelivered.

8. DEFECTIVE PRODUCTS

   1. Subject to clause 8.2, there is no acceptance of returns and/or credits except when required by law.

   2. If the product is confirmed to have a defect, we will replace the product or refund the price of the product to your original payment method, as appropriate. It does not constitute as a defect if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with usage instructions, using it in an abnormal way or failure to take reasonable care.

9. YOUR USE OF THE ORDER STREETS ONLINE STORE

   1. You agree that you will be responsible for your use of the Order Streets Online Store and for all of your communication and activity on and pursuant to the Order Streets Online Store.

   2. You agree to take all necessary steps to ensure that your password is kept secure, and to notify the Streets Online Team (Unilever) immediately if a third party has gained knowledge of the password or of any unauthorised use of the password.

   3. You agree to be compliant with the password creation, length and expiry as Unilever password guidelines. Details can be found on the FAQ section on the website.

   4. If we determine that you are or have been engaged in prohibited activities or otherwise violated this benefit, we may deny you access to the Order Streets Online Store on a temporary or permanent basis.

10. LIMITATION OF LIABILITY

    1. Subject to clause 10.2 and to the extent permitted by law, all conditions, warranties, guarantees (including without limitation as to the condition, quality, fitness for purpose, merchantability or compliance with description of an Item), rights remedies, liabilities and other terms implied are excluded.

    2. If a supply under this Agreement is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law, provided that, to the extent that the Australian Consumer Law permits Unilever to limit its liability, then liability shall be limited to: i) in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and ii) in the case of goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired the Order Streets Online Store.

    3. Nothing in these Terms excludes or limits your statutory rights as a consumer or our liability for:

       (a) fraud;

       (b) death or personal injury caused by our breach of duty;

       (c) any breach of the obligations implied or guaranteed by law; or

       (d) any other liability which cannot be excluded or limited by applicable law

11. INDEMNITY

    1. At our request, you agree to indemnify Unilever, defend us and hold Unilever Australia Limited, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these terms and conditions by you or by any other persons accessing the Order Streets Online Store using your name, contact and payment details.

12. GOVERNING LAW

    1. These terms together with all our policies and procedures will be governed by and construed in accordance with the laws of New South Wales.